Direct Voice & Data have a call management system installed which allows us to monitor and track all call activity. You simply call our support number, giving your name, callback details and a brief fault description, and the support request would be scheduled for an engineer to return your call well within the agreed time.
How does a typical service contract work?
Since we pride ourselves on our flexible approach, there is no such thing as a typical contract! However, a common recipe would be remote support only, with on-site visits being chargeable if required. This is much cheaper for you, and still gives you access to our full range of support services.
What is the minimum contract term?
The minimum contract term is 12 months, with the premium being payable monthly in arrears. This way, you only pay for the service you have already received.
When we are under contract, do you replace hardware if it is faulty?
Our usual pre-contract advice would be for Direct Voice & Data NOT to cover hardware for replacement. It’s usually cheaper to allow a little extra in your budget for what might fail, rather than to insure against it in a formal policy.
What is a typical Network installation for you?
This varies wildly, but we have installed Networks from 2 PC’s up to 150 PC’s over multiple sites (called a WAN). With our combined voice / data knowledge, we feel that there is nothing we cannot do!
We have bespoke software from other suppliers – can you work with them?
It is very common for us to be a sounding board for the client and to liaise with additional parties. Our policy is to always remember one thing – YOU don’t care which supplier is at fault, you just want the problem to go away! Our strong experience in liaison ensures that this happens – quickly.
How can we avoid surprise bills?
Direct Voice & Data will always notify you of chargeable works to be carried out, BEFORE the work is done. We usually work on a price-per-job basis, too, instead of an hourly rate, meaning easy budgeting throughout!
