Next Generation Technology - Voice Over Internet Protocol (VoIP)

VoIP moves on

Voice over Internet Protocol, better known as VoIP, is the latest technology in the telecoms industry. In simple terms it works by sending voice transmissions - in other words telephone calls - over a broadband network.

Yet at Direct Telecom, we've just launched the next generation technology of VoIP products.

We clearly recognise that the telephony hardware is not the only variable in a VoIP telephone system, but the external link bears a 'heavier cross'. Direct Telecom strives to offer our customers a complete solution and so as part of our VoIP offering we have established a product that enhances our complete solution.

Known as 'Stripe 21 ' our network solution offers all the existing benefits of VoIP but without the nightmares often experienced with yesterday's technology.

Business benefits of VoIP

VoIP technology from Direct Telecom offers all the benefits of traditional VoIP connections including:

• Better customer service via a totally integrated communication network
• Reduced direct operating costs due to free internal calls between locations
• Improved productivity as it facilitates, among other things, videoconferencing

Find out more about VoIP and the benefits it can offer businesses and download the Department of Trade and Industry (DTI) guide on VoIP Technology (Acrobat PDF Document) >>

Stripe 21 offers more

Traditional VoIP telephone system technology is often associated with dropped connections; resulting in delays in conversation or even 'lost calls' due to split second breaks in transmission. This problem can cost businesses hundreds of thousands of pounds in reduced productivity, damaged reputations and lost customers.

Stripe 21 technology, however, recognises the difference between voice and data transmissions. This means that voice transmissions are always given priority, making the phenomenon of poor quality call or even lost calls a thing of the past.

Integrated communication network

One of the real benefits of VoIP technology is the ability to integrate your entire telephone network - no matter how many sites you have, where they are located or how big or small each site is. Even home workers.

This means that you can provide your customers with a seamless service. Think about the example of a head office receptionist in London, having the ability to put a caller straight through to the person they want to speak to, even if that person is located in a satellite office in Newcastle.

What's more, thanks to the features of a VoIP telephone system, the head office receptionist will know if the person in Newcastle is engaged on another phone call before putting the call through.

There are also cost savings associated with using VoIP telephone system as it uses a network to link the entire company rather than connecting sites by historical hard wired cabling.

Free Internal Calls

As the telephone call is carried via the Internet, VoIP is extremely cost effective and offers free internal calls to offices that share the network.

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